Returns
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- Items must be returned within 5 days of delivery.
- Products must be unused, and in their original packaging with tags attached.
- Certain items, such as personalized products, perishable goods, and intimate items, are non-returnable.
2. Return Process
- Contact our customer support team at '' Contact Us '' Page to initiate a return.
- Pack the item securely in its original packaging and include the order receipt.
- Ship the package to the return address provided by our support team.
3. Refunds & Processing Time
- Once we receive and inspect the returned item, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
If you need to exchange an item for a different size, colour, or variant, please contact us within 5 days of receiving your order. Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 5 days with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
6. Return Shipping Costs
- Customers are responsible for return shipping fees unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure safe delivery.
For any questions, feel free to contact our support team at Contact Us Page.
